Caffe Society Scales with Sage 200: Increasing efficiency by 80%
Caffe Society, a UK‑based manufacturing and distribution business, outgrew Sage 50 as transaction volumes and user numbers increased. Working with Xperience, the business migrated to Sage 200, gaining real‑time financial visibility, stronger reporting, and significantly improved efficiency.
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The Challenge
As Caffe Society expanded, disconnected legacy systems created data silos, duplicated effort, and delayed access to critical information.
“We had a number of legacy systems in place which were really slow and weren’t integrated. This meant that we couldn’t get data out of our systems. Well, we could, but that would have taken days if not weeks of effort.”
Sage 50 could no longer support the scale of the business. “We were also using Sage 50 which was no longer fit for purpose. We were working beyond its capacity in terms of the number of orders and the number of concurrent users.”
The Solution: Sage 200, Built with Xperience
After engaging Xperience, Caffe Society selected Sage 200, integrated with CRM, to remove silos and create a scalable ERP platform. In 2019, the business upgraded to Sage 200cloud, supporting Making Tax Digital and enabling further automation.
“We spoke with Xperience about the challenges we were facing and working together we decided that Sage 200 and Sage CRM which integrate directly would be a better fit for us. We worked together to make our processes more efficient and it has paid off.”
Long Term Impact
By removing manual processes and integrating ERP and CRM, Caffe Society can focus on customers rather than administration. @For me, that’s what digital transformation is all about. It’s about more efficient processes and integrated technologies that allows you to focus on your customer and not be internally focussed on manual and inefficient processes.”
The partnership with Xperience continues to support ongoing growth.
“Xperience has become like a trusted friend at the end of the phone. We have built a really strong relationship over the 15 years that we have worked with you. If I was to sum up Xperience – a really good company who has helped us throughout our digital transformation journey. You have great people and are incredibly knowledgeable.”
Results achieved with Sage 200
- Year‑end processing reduced by 80–90%
- Duplicate data entry reduced by around 80%
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Real‑time P&L and balance sheet visibility
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Improved stock forecasting and control
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Scalable support for more users and higher transaction volumes
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